Overview
Our refund and returns policy is valid for 14 days from the day of delivery. If 14 days have passed since delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Vinyl record that has been opened/unsealed.
- An item not in its original condition, is damaged or missing parts for reasons not due to our error.
- An item that is returned after 14 days of delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund reflects in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@acarajemusic.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@acarajemusic.com for a way forward.
Shipping returns
To return your product, you should contact us at returns@acarajemusic.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Only shipping methods with tracking number will be accepted for returns. If returning a more expensive product, the onus is on you to get insurance against any possible loss or damage in transit.
Need help?
Contact us at returns@acarajemusic.com for questions related to refunds and returns.